Do you offer packages?

Most setups are custom quoted at this time. This allows each quote to reflect your event location, design size, materials, rentals, travel, and setup needs. Grab-and-go garlands may be available depending on schedule and design details.

Can I send inspiration photos?

Yes. Inspiration photos are very helpful. Your setup will be inspired by your photos, colors, and event details, but final designs may vary based on the space, materials, and installation conditions.

Can you match exact colors?

We will do our best to match your requested color palette, but exact color matching cannot be guaranteed due to balloon availability, lighting, double-stuffing, and photo differences.

Can balloons be set up outdoors?

Outdoor setups may be possible, but they are weather-dependent. Sun, heat, wind, rain, rough surfaces, and venue conditions can affect balloons. Outdoor designs may need adjustments for safety and durability.

Do you deliver and set up?

Yes. Full-service setups are available and may include delivery, installation, and pickup depending on the event location and details.

Do you pick up the arches and rental items?

Yes. If your setup includes arches, covers, stands, clamps, weights, or other rental items, pickup or tear-down will be scheduled as part of your quote.

Do you charge travel fees?

Travel fees may apply depending on the event location, number of trips required, setup details, and whether pickup or tear-down is included.

What information should I include when requesting a quote?

Please include your event date, location, setup time, event type, color palette, inspiration photos, indoor or outdoor, and whether you need delivery, setup, pickup, or rental items. The more details you provide, the more accurate your quote will be.

How far in advance should I book?

The earlier the better, especially if your setup requires specific colors, foil balloons, vinyl, rentals, or specialty supplies. Rush requests may be limited based on availability.

How do I reserve my event date?

Your date is reserved once your quote is accepted, the agreement is signed, and the 50% retainer is paid.

Is the retainer refundable?

Retainer terms will be outlined in your agreement. The retainer reserves your event date and allows planning, preparation, and sourcing of supplies to begin.

When is the final balance due?

The remaining balance is due 1 week before setup. Installation cannot begin until the final balance has been paid.